1. Purpose and scope
Moderation aims to protect people, apply the Terms of Use and Community Guidelines, and meet legal duties. It covers profiles, photos, Now, messages and other activities, including restricted audiences. Review access does not make content public; the Privacy Policy applies.
2. Reporting an issue
Available tools allow reporting moments and Now and blocking users. For profiles, messages or other cases, use in-app support or storklogic@gmail.com. This is also the contact for child safety and authorities.
Explain the facts, identify the content or account, give the reporting reason and relevant context and a reply contact. For suspected illegality, explain the grounds and location. State in good faith that the information is accurate to your knowledge. Share only necessary information and do not misleadingly alter evidence.
Do not send, download or redistribute child sexual abuse material to report it: identify its location using lawful references. Contact appropriate local services in immediate danger or an ongoing crime without waiting for support.
3. How decisions are made
Authorised people assess reports, support requests, security information and legal obligations. We do not promise continuous monitoring or automatic detection of every violation.
We consider content, context, applicable rules, severity, risk, repetition and legal requirements. We may request necessary, proportionate clarification. A report or report count does not prove a violation. Criticism, disagreement and unpopular views are not automatically harassment or threats.
Journalistic, educational, artistic and reporting contexts may matter, but do not justify child sexual exploitation, non-consensual intimate images or serious rights violations.
4. Possible actions
We may provide guidance, request correction, remove content, restrict features, suspend or terminate accounts. Valid legal obligations may also require action.
There is no mandatory warning sequence. Serious threats, sexual exploitation, fraud, account compromise and other risks may justify immediate action. Repetition and evasion can aggravate the response. We seek proportionality; taking no action is not endorsement and does not prevent reassessment.
Where appropriate and possible, we communicate actions and reasons, respecting information and deadlines required by applicable law. Details may be limited to protect people, data, security or investigations where legally permitted.
5. Child protection and serious risks
Noence is for adults aged 18 or older. Child sexual abuse or exploitation, grooming and sexual extortion are prohibited throughout the service.
Suspicions receive priority attention according to available information and resources. We may remove content, disable access, preserve necessary evidence and notify authorities where required or supported by valid grounds. We do not guarantee a fixed timeframe, without affecting applicable legal deadlines. Seek help in immediate danger without waiting for us.
6. Requesting reconsideration
Email storklogic@gmail.com if you believe a decision was wrong. Identify the account, content or notice and explain your disagreement. Provide relevant information without resending unlawful material.
Authorised people review requests and may uphold, change or reverse measures. Where a statutory internal appeal period applies, appeals remain available for that period; this does not limit external remedies. Review does not guarantee recovery of legitimately deleted content.
Do not threaten people or create accounts to evade measures. A good-faith review request is not a violation.
7. Privacy, evidence and authorities
Reports may contain information about several people. We limit access to those needing it for legitimate purposes. We do not guarantee absolute anonymity; disclosure may be necessary on valid legal grounds.
Now expiry and account deletion do not immediately erase evidence for reports, safety or legal obligations. Privacy Policy limits apply. We assess the validity, jurisdiction and scope of requests and complaints. You may approach authorities, consumer bodies and competent courts.
8. Updates
We may update this Policy as the service, rules or law change. We communicate material changes. Reviews consider the rules applicable to the case and mandatory rights.